Privacy Policy

1. Introduction

Welcome to AutomatorsX ("we," "our," or "us"). This Privacy Policy explains what we collect when you use this learning platform, why we collect it, and what we do with it. It covers the website, your account, the courses you take and the community attached to them.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing details processed securely through our payment providers (we do not store full credit card numbers)
• Enrolment Records: Which courses you have access to, how you got that access, and the invoice attached to it
• Support Communications: Messages and files you share when contacting our support team

2.2 Information Collected Automatically

• Learning Progress: Which lessons you have completed and where you stopped in a video, so the player can put you back there
• Community Content: Anything you post in a course community or the open forums, which is visible to the people who can read that forum
• Log Data: IP address, browser type, access times, and referring URLs

2.3 Information We Do NOT Collect

• Payment card numbers — these go straight to the payment provider
• Files on your computer, or anything outside what you send us
• Browsing history outside our platform
• Third-party account credentials

2.4 What Leaves This Platform

Payments are handled by PayPal, so the details of a card transaction are processed under their terms rather than ours — we receive only the result and an order reference. Email is delivered by our mail provider, which necessarily sees the address and the message. Nothing else about you is passed to a third party, and nothing is sold to anybody.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To give you access to what you enrolled in and keep your progress
• Certificates: To issue a certificate when you finish, and to let anybody verify it from its code
• Customer Support: To respond to your inquiries and resolve issues
• Communication: To send important updates, security alerts, and promotional content (with your consent)
• Analytics: To understand usage patterns and improve our software
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our business (payment processors, email services, hosting providers)
• Your Chosen AI Provider: Transcript text is sent directly from your device to Groq or OpenAI (whichever you configure) using your own API key — see Section 2.4
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure password hashing algorithms
• Regular security audits and updates
• Limited employee access to personal data
• Secure data centers with physical and electronic safeguards

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, such as:

• Transaction records for accounting and tax purposes
• License activation history for fraud prevention
• Support ticket history for quality assurance

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your login sessions
• Analyze website traffic and usage patterns
• Improve website performance

You can manage cookie preferences through your browser settings.

9. Children's Privacy

AutomatorsX is not intended for users under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@example.com
• Contact Form: Contact Us Page